Haven Rock: The Secluded Sanctuary Experience

PLEASE REVIEW ALL OF THE HOUSE RULES BEFORE BOOKING. By making a reservation, you are entering into an agreement to adhere to all of the House Rules below, which takes effect at time and date of check-in and ends at check-out. This House Rules agreement is NOT a lease and conveys no rights in real property at any time. Your use is limited to the House Rules defined herein. [Priority] DEPOSIT OR WAIVER: Our bookings are protected by TRUVI, our trust and safety partner. Guests must submit a deposit or waiver through TRUVI after the booking is confirmed, which only takes less than a minute and is required prior to arrival. Guests will be asked to put down a refundable deposit (minus a processing fee) or a non-refundable damage waiver. Guests will be contacted directly by TRUVI via text with a URL link to start the verification process. Check-in information will be provided after verification is complete. Guests who book may also be required to agree to our House Rules or Terms & Conditions. CHECK-IN FORM: Prior to receiving check-in instructions, guests will be required to complete a Check-in Form with our standard Rental Agreement terms and conditions, which reflects our House Rules. For verification purposes, a copy of your photo ID will be requested and must match the name of the credit card on file. For a seamless check-in, please make sure all your payments are completed before check-in. [General] 1. NO EXTRA GUESTS. You may not exceed the number of guests than what's on the reservation at any time without prior approval. No additional guests are allowed to ENTER the property at any time. You must get approval if you wish to have any visitors that are not on the reservation. This is a strict rule with the county. Failure to follow this rule will result in immediate cancellation without refund. Please note we have an added $50/night Extra Guest Fee for each guest over the 4th that is alreadyincorporated into the price when selecting total guest count. 2. NO EARLY CHECK-IN OR LATE CHECK-OUT. Check-in is 4pm until 9pm. Check-out is by 11am. Unfortunately, we aren’t able to accommodate any early check-in or late check-out requests due to the enhanced cleaning regimen required to properly clean and sanitize the home according to CDC protocols for your health and safety. 3. DOGS ARE ACCEPTED ON A CASE BY CASE BASIS. We will ask you to agree to pet rules before approving and will request a $75 cleaning & companion fee per dog. This is strictly monitored at check-in. 4. NO SMOKING OR BURNING CANDLES. This is a non-smoking home. Any and all smoking should be kept outdoors at least 15 feet away from any exterior doors. There will be a $250 charge for anyone not honoring this guideline. 5. Please be respectful of our neighbors! Follow our Good Neighbor Policy of NO outside noise after 10pm and before 8am. Guests must refrain from any outdoor music, noise or other disruptions that may cause a disturbance to the community during quiet hours. Failure to respect quiet hours after may result in cancellation of your reservation without refund. 6. Keep doors closed AT ALL TIMES. There are many creatures in the desert, including mice, rats and coyotes, that can easily enter the home if doors are open and cause infestation and damage. Please be responsible and keep all doors closed. 7. No professional photoshoots or video shoots without prior approval. If you’re interested in doing a photoshoot or shooting a video, please let us know what it is for. You must get approval beforehand! If approved, we have an additional fee for licensing and usage. Unauthorized use of the rental property's name, address or images (interior, exterior, or property surroundings) for any commercial, business, sales, or promotional use in any print or electronic media is unlawful and will be pursued to the full extent of the law. 8. No special events such as parties or weddings are allowed without prior written approval. 9. Guests shall allow access to property management vendors or workers during their stay for landscaping, pool/hot tub maintenance, trash removal, any necessary repairs and inspection of premises. 10. No glitter or confetti allowed. Please remove all decorations, if any, by check-out time at 11am on day of checkout. 11. No glass is allowed near the spa or pool area. All food and drinks must be served in plastic containers and dishes. 12. SPA AND POOL: There is no lifeguard on duty. You swim at your own risk. People can drown or be severely injured by improper use of the spa or pool. Guests agree to assume full responsibility of themselves and their guests or invitees and hold the hosts, homeowners, agents, property managers, and any successors harmless of any and all liabilities or claims for their use of the spa and pool. Guests must follow safe practices and rules including: - No diving - No intoxicated persons may use spa or pool - No use of spa or pool alone - Shower or rinse feet before entering spa and pool - NO DRINKS in spa or pool If you spill anything in the spa or if there is any substance that requires us to drain it, this will incur a $250 surcharge to cover labor, water to refill, electricity to reheat, and spa specialist for ph balancing. 13. Please clean up after yourself. Excessive mess is a $500 cleaning charge. Thank you in advance for treating the home as if it were your own. :) 14. Illegal or abusive use of the internet is strictly prohibited. Please note the desert is remote and many outside factors can affect WiFi. We cannot guarantee WiFi speeds or connectivity due to outages, neighborhood bandwidth usage, or factors outside of our control due to the WiFi company. 15. Guest contact number of their profile is good to be a 24/7 point of contact for code enforcement violations. We will call twice if we can’t get through and the guest is required to respond within thirty minutes of our initial call to receive notice of any violation - per coun...